Get Paid for the Care
You Already Deliver.

SmartOps Health surfaces every open care gap and uncaptured billing code across all your payers, then closes them with automated outreach and an AI care assistant that actually calls your patients. Across MSSP, ACO REACH, MIPS, and commercial. One screen instead of six payer portals. No new staff to hire.

Built with physicians, office managers, and operators who've scaled successful ACOs and independent practices.

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Healthcare provider consulting with patient
Why SmartOps Health

Most Quality Gaps Close in the Follow-Through, Not the Screening.

The PHQ-2 gets completed. The follow-up plan never gets documented. The colonoscopy gets referred. The result goes untracked. These aren't clinical failures. They're operational ones, and they're exactly where quality scores collapse.

SmartOps Health was built to close that second gap. The space between what the data shows and what actually happens at the point of care. We combine patient engagement infrastructure, hands-on consulting, and campaign intelligence designed specifically for value-based care environments.

What We Do

One operational layer between care and quality.

Each piece stands on its own. Together they find the dollars you're missing, close the gaps for you, and keep you ahead of every CMS change, without adding headcount.

Available now
01
All-Payer Gap Widget

An embeddable dashboard that surfaces every open care gap and the dollar value of closing it, across every payer, in one screen. It docks beside your EMR, so your team never logs into another payer portal.

MSSP · REACH · MIPS Every Payer, One Screen Dollar Value Per Gap No New Logins
02
Outreach + AI Care Assistant

We close the gaps for you. Automated text and email outreach, plus an AI care assistant that actually calls your patients in English and Spanish, books the visit, sends reminders, and flags anyone who needs a human. The right message reaches the right patient across every payer program.

AI Voice Agent Text + Call Outreach Bilingual Books Appointments
03
Care Management Revenue

Turn the chronic patients you already see into recurring monthly revenue. SmartOps flags who qualifies for Chronic Care Management, Advanced Primary Care Management, and Remote Patient Monitoring, tracks the billing thresholds automatically, and connects cellular RPM devices that transmit readings on their own. Your own staff stay the billing provider — we're the software that makes them efficient, built for the 2027 RPM rules.

CCM · APCM Remote Patient Monitoring Your Staff, Your Billing 2027-Rule Ready
04
Beacon: Your Medicare Watchtower

A dedicated intelligence agent that watches CMS, the Innovation Center, and the fee schedule around the clock, then tells you in plain English what changed, whether it affects your specialty, and exactly what to do about it. New codes, new programs, and new dollars, before your competitors notice them.

CMS Monitoring New Codes & Programs Plain-English Alerts Specialty-Aware
05
Growth & Marketing Engine

Done-for-you patient marketing that runs on autopilot: a monthly content calendar, ready-to-post social graphics, printed mailers and flyers, an SEO blog, and patient engagement touches like birthday and reminder messages, all pointed at your scheduling page to bring patients back through the door.

Content Calendar Social + Print SEO Blog Patient Engagement
06
Reach Patients Where They Already Are

Simple QR entry points in waiting rooms, exam rooms, and patient homes create a frictionless path to a care action, no app, no login, no phone call. A single scan opens scheduling, a screening, or a care-gap resource the moment a patient is ready to act.

Connected Touchpoints Frictionless Access Daily Environment Gap Attribution
04
Practice Performance Consulting

Hands-on support for practices and ACO-affiliated providers struggling to hit benchmarks. We assess workflows, identify documentation gaps, train staff on measure requirements, and implement operational changes that move performance. Need extra hands? Our team can also embed alongside yours to manage provider outreach, registry submissions, and patient follow-ups directly. Available for individual practices and ACO networks.

Workflow Assessment Staff Training ACO Alignment Gap Remediation
Coming 2026
05
Care Beyond the Clinic

Quality scores measure what happens at the visit. Patient wellbeing is shaped by what happens everywhere else. Built from real experience running a patient fund inside a Medicare ACO, this program pairs patient motivation profiling with low-cost, high-impact social interventions. A patient who is lonely gets connection. A patient who is anxious gets a reason to engage. A patient who cannot manage at home gets the equipment they need. Grounded in the Medicare Advantage supplemental benefits framework and the clinical evidence on social prescribing, this is care that reaches patients where their health is actually determined.

Social Prescribing Motivation Profiling MA Supplemental Benefits ACO Patient Fund Model Loneliness + Anxiety Interventions
Quality programs we work across
MSSP
ACO REACH
MIPS
HEDIS
Commercial
"Every practice knows quality measures matter. The hard part is not awareness. It is that the work falls on staff already stretched thin, across systems that were never built to talk to each other. We built SmartOps Health to fix that."
Victoria Farias  ·  Founder, SmartOps Health Connect with Victoria
Patient Engagement

Meet patients where they already are.

The hardest gaps to close require patient action between visits. SmartOps Health embeds intelligent care triggers directly into the spaces patients occupy every day, making the next step effortless whether they are at home, in the waiting room, or on the go.

Senior woman sitting on sofa using tablet at home
Ambient Care Triggers

Smart connected objects placed in patients' daily environments, kitchen, wallet, waiting room, that surface care actions the moment a patient is ready to act. A single tap or scan opens a direct path to scheduling, screening, or a care gap resource. No portal. No friction. No forgetting.

Care-Moment Timing

Outreach delivered at the right moment in a patient's care journey, not on a broadcast schedule. Smart Campaigns sequence touchpoints based on where a patient is in their gap closure path, what type of reminder they respond to, and what action still needs to happen.

Closed-Loop Attribution

Every touchpoint is tracked from first scan to completed care action. SmartOps connects physical and digital engagement back to specific quality measures and payer programs, so you can see exactly which outreach is closing gaps and which needs to be adjusted.

The SmartOps Health Operational Layer
Quality
Performance
eCQM · CAHPS · MIPS
Provider Education
Patient Engagement
Care Coordination
Practice Operations
About SmartOps Health

We built the operational layer most ACOs are missing.

SmartOps Health exists to close the gap between quality data and quality outcomes. Most ACOs and practices have the data. What they're missing is the operational infrastructure to act on it consistently, at scale, without adding headcount.

Our team brings over a decade of hands-on experience building and running MSSP ACOs, managing eCQM submissions, navigating quality registries, training providers, and standing up the operational workflows that move scores. Our founder Victoria Farias helped build one of Texas's first MSSP ACOs and ran a patient fund inside a live Medicare ACO that delivered meals, transportation, durable medical equipment, and social support directly to patients who needed it. Patients called it the most meaningful thing their ACO ever did.

That experience is the foundation of everything we build at SmartOps Health, from our quality tools to Care Beyond the Clinic.

MSSP, ACO REACH, and MIPS program expertise
eCQM, CAHPS, and quality registry management
Operated patient fund delivering social interventions inside a live ACO
Provider engagement and network development, Texas
Work With Us

Let's close some gaps.

Whether you are exploring a POC partnership, need consulting support for your ACO or practice, or want to see the quality widget in action, we would welcome the conversation.